FAQs
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DOMESTIC:
STANDARD SHIPPING IS OFFERED VIA USPS, FEDEX AND/OR UPS AND TAKES 3-12 BUSINESS DAYS, DEPENDING ON LOCATION AND PRODUCT MIX. IF STANDARD SHIPPING IS SELECTED, WE AIM TO SHIP ORDERS WITHIN 2 BUSINESS DAYS. LET US KNOW IF YOU NEED IT SOONER AND WE WILL TRY OUR BEST TO ACCOMMODATE!
INTERNATIONAL:
WE DON’T CURRENTLY SHIP INTERNATIONALLY, BUT HOPE TO SOON! -
On unopened products*, you have 30 days to return your order. As we are a small business, we are unable to provide postage for orders under $60. For any questions please email us at service@ourside.nyc with "return help" as your subject line. Just email us and we will help trouble shoot!
*Discovery Kits are final sale only.
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MORE THAN EVER IT’S TIME FOR OUR VISIONS, OUR VOICES, OUR STORIES, AND WE HOPE YOU WILL JOIN US ON OURSIDE!
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you can purchase our scents on our website and sniff them in person at a credo beauty or at bergdorf goodman
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PLEASE CONSULT YOUR PHYSICIAN BEFORE USING OUR PRODUCTS IF YOU ARE PREGNANT.
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NO, OURSIDE DOES NOT BELIEVE IN USING ANIMALS TO TEST OUR PRODUCTS. THE ONLY “ANIMALS” WE USE ARE OURSELVES [AND OUR MUM!] AS GUINEA PIGS. WE ARE LEAPING BUNNY CERTIFIED MEANING THAT OUR PRODUCTS ARE CRUELTY-FREE.
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NO WAY! THEY ARE VEGAN FRIENDLY.
OURSIDE PRODUCTS ARE FORMULATED WITHOUT:
• FORMALDEHYDE
• PARABENS
• PHTHALATES
• SYNTHETIC DYES
• SULFATES
• PROPYLENE GLYCOL
• MINERAL OIL
• NITROMUSKS
• ANIMAL-DERIVED INGREDIENTS -
WE LOVE A GOOD BRAINSTORM. SEND US YOUR WILDEST DREAMS AND IDEAS AT HELLO@OURSIDE.NYC
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SINCE WE HAVEN’T INVENTED SMELL-O-VISION (WORKING ON IT) YET, WE USE DIFFERENT MEDIUMS TO HELP YOU GET A SENSE OF HOW EACH SCENT SMELLS.
CHECK HERE FOR MORE INFO ON EACH SCENT OR IF YOU WANT TO TEST THEM OUT, GET OUR DISCOVERY KIT WHERE YOU CAN SAMPLE ALL THREE! -
WE PARTNERED WITH TWO INCREDIBLE PHOTOGRAPHERS FOR OUR PHOTOS!
JETON BAKALLI , UNRUH/ JONES, AND ALEX GALLIMORE