FAQs

SIT TIGHT, SOMETHING AMAZING IS COMING YOUR WAY!

DOMESTIC:
STANDARD SHIPPING IS OFFERED VIA USPS, FEDEX AND/OR UPS AND TAKES 3-12 BUSINESS DAYS, DEPENDING ON LOCATION AND PRODUCT MIX. IF STANDARD SHIPPING IS SELECTED, WE AIM TO SHIP ORDERS WITHIN 2 BUSINESS DAYS. LET US KNOW IF YOU NEED IT SOONER AND WE WILL TRY OUR BEST TO ACCOMMODATE!

INTERNATIONAL:
WE DON’T CURRENTLY SHIP INTERNATIONALLY, BUT HOPE TO SOON!

IF FOR WHATEVER REASON YOU ARE NOT 100% HAPPY WITH YOUR PURCHASE, PLEASE EMAIL US AT SERVICE@OURSIDE.NYC WHERE A HUMAN WILL TREAT YOUR CONCERNS WITH THE CARE THEY DESERVE!RETURNS WILL BE ACCEPTED WITHIN 14 DAYS OF PURCHASE AS LONG AS MERCHANDISE IS IN ORIGINAL, UNOPENED PACKAGING. WE WILL SEND YOU A PRE-PAID RETURN LABEL WITH A $15 SHIPPING AND RESTOCKING FEE. DISCOVERY KITS ARE FINAL SALE ONLY.

MORE THAN EVER IT’S TIME FOR OUR VISIONS, OUR VOICES, OUR STORIES, AND WE HOPE YOU WILL JOIN US ON OURSIDE!

CALL US CRAZY, BUT WE BELIEVE THAT EACH ONE OF US IS PART OF SOMETHING GREATER, AND THAT A SINGLE MOMENT OF CONNECTION ALLOWS US TO SEE THE HUMANITY IN ONE ANOTHER

WE BELIEVE THAT SCENT TRANSCENDS TIME, AND STORIES CAN BRING US TOGETHER

WE BELIEVE THAT HUMANS SHOULD HAVE THE RIGHT TO DEMAND BETTER, WHICH IS WHY WE TELL YOU WHAT’S IN OUR PRODUCTS, AND MORE IMPORTANTLY, WHAT’S NOT IN THEM

WE BELIEVE THAT IT’S NOT ALWAYS A ZERO SUM GAME, AND THAT YOU CAN FEEL GOOD AND DO GOOD AT THE SAME TIME, WHICH IS WHY WE ARE ALWAYS MINDFUL OF OUR IMPACT ON THE ENVIRONMENT.

OUR PERFUME IS AVAILABLE ON OUR WEBSITE. CHECK BACK SOON FOR INFORMATION ABOUT WHERE YOU CAN SNIFF OUR SCENTS IN PERSON!

PLEASE CONSULT YOUR PHYSICIAN BEFORE USING OUR PRODUCTS IF YOU ARE PREGNANT.

NO, OURSIDE DOES NOT BELIEVE IN USING ANIMALS TO TEST OUR PRODUCTS. THE ONLY “ANIMALS” WE USE ARE OURSELVES [AND OUR MUM!] AS GUINEA PIGS. WE ARE LEAPING BUNNY CERTIFIED MEANING THAT OUR PRODUCTS ARE CRUELTY-FREE.

NO WAY! THEY ARE VEGAN FRIENDLY.

OURSIDE PRODUCTS ARE FORMULATED WITHOUT:
• FORMALDEHYDE
• PARABENS
• PHTHALATES
• SYNTHETIC DYES
• SULFATES
• PROPYLENE GLYCOL
• MINERAL OIL
• NITROMUSKS
• ANIMAL-DERIVED INGREDIENTS

WE LOVE A GOOD BRAINSTORM. SEND US YOUR WILDEST DREAMS AND IDEAS AT HELLO@OURSIDE.NYC

SINCE WE HAVEN’T INVENTED SMELL-O-VISION (WORKING ON IT) YET, WE USE DIFFERENT MEDIUMS TO HELP YOU GET A SENSE OF HOW EACH SCENT SMELLS.

CHECK HERE FOR MORE INFO ON EACH SCENT OR IF YOU WANT TO TEST THEM OUT USE THIS LINK TO GET OUR DISCOVERY KIT WHERE YOU CAN SAMPLE ALL THREE!

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